Q & A
Got questions? Check this page for our most frequently asked questions. If you can’t find the answer, then inquire on the contact page.
Who is your courier?
Grey Wren Studio uses Royal Mail to ship parcels within 5 days of an order being placed, unless otherwise stated.
Orders are sent via First Class Signed For, Second Class Signed For, in the UK and Tracked for international orders. Once you have placed your order and it has shipped you will receive your tracking number.
Can I return my purchase?
Grey Wren Studio products are of the highest quality. If, however, you’re not happy with your purchase please notify me within 7 days and return the item in the same condition it was received within 30 days, and you will be refunded the purchase price.
What kind of packaging do you use?
Grey Wren Studio tries to recycle packaging where possible. We also try our best to purchase only paper based packaging.
Most of my creations are packed in cardboard boxes.
What if something is out of stock?
If your item is not currently in stock we will back order it for you. You will always be notified during the checking out process that your order is a back order with a lead time for completion. You will have the option to change or cancel your order if you would rather not wait.
Are your workshops suitable for beginners?
All Grey Wren Studio workshops are planned with absolute beginners in mind. Step by step, simplified instructions, tips, tools and diagrams where needed will help you to achieve a needlefelted piece you’ll be proud of.
Do I need to bring anything?
All supplies and tools are provided.
Most, if not all of my workshops are day courses. Therefore you will need to bring lunch, or depending on the venue, you can purchase lunch at a cafe or deli.
Please note that the Botanic Garden does not offer food and drink purchases.
Complimentary tea and coffee is available.
After the workshop can I purchase extra supplies to needle felt at home?
Yes. If you would like to buy one or more of my supplies packs please let me know. I can bring them with me to the workshop.
Can I buy a workshop as a gift for someone else?
Absolutely! Needle felting workshops make the perfect gift for birthdays, Christmas and more.
What if I need to cancel?
If you ever need to cancel, you should notify me 28 days beforehand, and I can either issue you a refund or transfer you to another one of my workshops.